Terms & Conditions
Welcome to Multigrade General Trading. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions.
1. Acceptance of Terms
By using this website, you agree to these Terms & Conditions and all applicable laws and regulations.
2. Products and Services
Multigrade General Trading offers smartphones, phone accessories, mobile money services, bill payments, stationery, soft drinks, and phones on credit. Product availability is subject to stock levels.
3. Pricing
All prices are displayed in Zambian Kwacha (ZMW). Prices may change without prior notice.
4. Payments
We accept approved payment methods including Mobile Money, cash, bank transfers, and other payment options made available on our website.
5. Phones on Credit
Credit purchases are subject to approval and additional terms. Customers may be required to provide identification and supporting documents.
6. Returns and Exchanges
Returns or exchanges may be accepted for defective products in accordance with our return policy and applicable Zambian consumer protection laws.
7. Limitation of Liability
Multigrade General Trading shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, services, or website.
8. Privacy
Customer information collected through the website is used solely for business operations, order processing, and customer support.
9. Intellectual Property
All website content, logos, graphics, and materials are the property of Multigrade General Trading and may not be copied or reproduced without permission.
10. Contact Information
Multigrade General Trading
Phone: +260 966 806 909 / +260 776 310 310
Email: simushi@multigradestores.com
Ndola, Zambia
11. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of any changes.